Вопрос задан 07.11.2026 в 16:30. Предмет Английский язык. Спрашивает Попова Дарья.

Read the situation and write a formal email to the manager of the concert hall complaining about the way you were treated. Describe what happened and say what you expect the manager to do.

You recently wanted to go to a concert with a group of friends. Even though you had tickets which your friend had bought online, the people on the door refused to let you in, saying that the tickets did not look genuine.You went home without seeing the concert.

• Say why you are writing and summarise your complaint.
• Describe the incident you are complaining about and give your reaction.
• Say what you would like to happen.

Write your email:
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Ответы на вопрос

Отвечает Царев Леон.

Dear Sir or Madam,

I am writing to complain about the way my friends and I were treated at your concert hall last Saturday.

We had tickets which had been bought online by one of my friends. However, the staff at the entrance refused to let us in because they said that the tickets did not look genuine. We tried to explain that the tickets had been purchased from an official website, but nobody was willing to check the booking details or help us. As a result, we had to go home without seeing the concert.

I was extremely disappointed and upset, especially because we had been looking forward to this event for weeks.

I would like you to investigate this incident, explain why we were refused entry and offer us a refund or replacement tickets for another concert. I also hope that your staff will be trained to deal with such situations more politely and carefully.

Yours faithfully,
Alex Smith