Read the model text and choose the correct answers. 1. Why did the author write this email? a) To ask for an explanation. b) To complain. c) To offer help. 2. Who did he write the email to? a) a friend b) a local newspaper c) a tourist. 3. Which words in the text express certainty? a) perhaps b) definitely c) possibly. 4. Which paragraph gives causes and solutions? a) 1 b) 2 c) 3.

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