Harry: Oh no! I can't find all that work I did on my laptop.
Ben: 1) I'll help if you want.
Harry: Really? Thanks. I'm hopeless with anything electronic.
Ben: OK. 2) ... clicking on this icon here?
Harry: Nothing's happening.
Ben: Mmm. 3) ... switch it off and start again?
Harry: No, that's not working. It's still the same problem.
Ben: 4) ... see if you've deleted the work by accident.
Harry: 5) ... show me how to do that?
Ben: It's easy. Just click here. No. It doesn't look like your work is still here.
Harry: That's terrible! All that work took me two hours to do last night.
Ben: 6) ... I phone my brother? He's a computer expert.
Harry: No, thanks. I'll have to do it again and be more careful.

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