The service staff
The waiters who work in the dining room create the atmosphere that determines restaurant’s popularity, so their work is important to the success of the restaurant.
The headwaiter (maitre d’hotel), Victor, and the barman, Bob, come to the restaurant before it opens. Victor is a skilled head-waiter. He has many years of experience in this and other restaurants. The main part of his job is to control and coordinate the work of the staff in the dining room. He also greets the guests when they arrive and shows them to their tables.
Bob, the barman, is very experienced in wines and cocktails. He knows a lot of recipes of cocktails and strong drinks.
The waiters in the dining room come half an hour before the opening. First they wash their hands and change into their uniforms. Then they set the tables before the guests arrive.
The three waiters serve several table covers. Their job is to take the order and to serve the meal to their guests.
One of the waiters, Nancy, is very capable and experienced and can help Victor if necessary. The second waiter, Laura, is new to the job, but she has already worked in other restaurants.
The third waiter, Nick, wants to earn some money and travel to Europe to get experience in some of the hotel restaurants in European cities. He wants to become a headwaiter and a restaurant manager one day. He makes his work well and he likes to work with people.
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